Terms of Service

1. Agreement to these Terms

By creating an account, signing in, accessing or using Capora City (the “Game”, “Service”, “we”, “us” or “our”), you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not create an account or use the Service. These Terms apply to the website, browser game, account systems, community areas, support channels and any related services we provide under the Capora City name.

2. Eligibility and accounts

• You must provide a real, working email address that you control. New accounts must verify that email before a character can be created.
• You must be at least 13 years old. If you are under the age of legal majority where you live, you should use the Service only with the permission of a parent or legal guardian.
• You are responsible for keeping your password and account access secure and for activity carried out through your account.
• You must not sell, rent, share, transfer or commercially trade your account unless we have expressly authorised a feature that permits it.
• Account, character, device, network and session limits may be enforced to protect fair play and the integrity of competitions.

Notify us promptly at support@caporacity.com if you believe your account has been compromised.

3. Fair play and prohibited conduct

You may not misuse the Service or interfere with other players. Prohibited conduct includes, without limitation:

• cheating, exploiting bugs, automation, bots, macros, scripts or unauthorised tools that create an unfair advantage;
• attempting to bypass cooldowns, account restrictions, security controls, bans, rate limits or competition rules;
• creating or operating prohibited duplicate accounts or using another person’s account to evade restrictions;
• abusing bugs, duplicated rewards, payment errors or economy exploits instead of reporting them;
• harassment, threats, bullying, hate speech, unlawful content, impersonation, fraud or attempts to obtain another player’s credentials;
• uploading malware, malicious links, unlawful material or content that infringes intellectual-property, privacy or other rights;
• attacking, probing, scraping or disrupting our servers, databases, APIs, authentication, payment, email or security systems;
• buying or selling Game currency, characters, virtual items or services for real-world money outside an officially supported Capora City feature.

We may investigate suspicious activity and may reverse illegitimate gains, remove items, reset progress, restrict features, suspend or close accounts when reasonably necessary to protect the Service.

4. Game rules, progression and virtual property

Capora City is a persistent game. Characters, cash, bank balances, Credits, bullets, vehicles, inventory, ranks, XP, Season rewards, boosts, properties, family assets, marketplace positions and other in-game values are virtual game data. Unless expressly stated otherwise, they have no cash value, are not legal tender, are not a bank deposit and are not redeemable for real-world money.

Game systems, prices, probabilities, reward values, cooldowns, rankings, vehicle statistics, items, missions, Seasons, competitions and progression requirements may be balanced, corrected, added, removed or changed. We may correct obvious errors, duplicated rewards or corrupted records. Where practical, significant changes will be communicated through the Game or news systems.

5. Credits, VIP, Season Passes and other purchases

Some optional features may be purchased using real money or Credits. Before purchasing, review the description, price, duration and any limits shown in the Game. Credits and other virtual entitlements are licensed for use within Capora City and do not represent stored monetary value.

Payment processing

Capora City does not intentionally store complete payment-card numbers or card security codes. Payments are processed through third-party payment services, including Stripe and, where enabled, One Link or other approved providers. Payment details are transmitted to and handled by those providers under their own terms, security controls and privacy notices. We normally receive transaction references, payment status, amount, currency, product details and limited payer information needed to fulfil and reconcile a purchase.

Refunds and chargebacks

Except where consumer law requires otherwise, digital items, Credits, activated time-limited benefits and consumed virtual goods may be non-refundable after delivery or use. If a payment is reversed, refunded or charged back, related Credits, items, access or benefits may be removed. If a reversal leaves an account with an invalid or negative entitlement position, access may be restricted until the matter is resolved. Nothing in these Terms removes statutory rights that cannot lawfully be excluded.

6. Marketplace, trading and player transactions

Player-to-player marketplace, escrow, trading or family systems operate only within the Game. You are responsible for checking the item, vehicle, amount, recipient and terms shown before confirming. We may use escrow, confirmations, limits and audit logs to reduce mistakes and fraud. We are not responsible for a player simply changing their mind after a correctly completed in-game transaction, although we may intervene where an exploit, compromise or system fault is established.

7. Community content and communications

The Service may allow profile text, messages, forum posts, live chat, family content, images, support tickets and other user-submitted material. You retain ownership of content you own, but grant us a worldwide, non-exclusive, royalty-free licence to host, reproduce, display, format and moderate that content as necessary to operate and protect the Service. Do not submit content you do not have the right to use.

We may remove content or restrict communication features when content breaches these Terms, game rules, law, safety requirements or the rights of others.

8. Security and enforcement

To protect players and the Game, we may record and evaluate login sessions, IP addresses, browser/user-agent data, device or client identifiers, account links, payment references, gameplay events and security signals. Security decisions may be reviewed by authorised staff. We do not promise that every detection signal is perfect; enforcement may be reconsidered where reliable evidence shows an error.

9. Availability, maintenance and changes

We aim to keep Capora City available, but the Service may be interrupted for maintenance, hosting issues, security incidents, third-party failures, updates or circumstances outside our reasonable control. We do not guarantee continuous or error-free availability. Features may be changed, suspended or discontinued where reasonably required for development, security, legal or operational reasons.

10. Intellectual property

Capora City, its branding, interface, original artwork, text, code, databases, game systems and other original materials are protected by applicable intellectual-property laws. “Capora City” and associated branding are used as trade names and/or marks of the Service. Third-party names, trademarks, payment brands, map data, libraries or other materials remain the property of their respective owners. These Terms do not transfer ownership of our intellectual property to you.

11. Disclaimers and limitation of liability

The Service is provided on an “as available” basis to the extent permitted by law. We do not guarantee that gameplay outcomes, virtual values or rankings will remain unchanged, or that the Service will be free from every defect or interruption.

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special or consequential loss, loss of virtual progress, loss caused by unauthorised account sharing, or losses arising solely from third-party services outside our reasonable control. We do not exclude or limit liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer law.

12. Suspension, closure and termination

You may stop using the Service at any time and may contact support regarding account closure. We may suspend, restrict or close an account for serious or repeated breaches of these Terms, fraud, chargeback abuse, security risk, unlawful activity or conduct that materially harms the Service or other players. Where appropriate, action may be temporary while an investigation is completed.

13. Changes to these Terms

We may update these Terms as the Game evolves or legal requirements change. The latest version will be published on this page with an updated date. If a change materially affects how the Service is used, we may also provide an in-game or email notice where appropriate. Continued use after the effective date means the updated Terms apply, subject to rights you have under applicable law.

14. Governing law and disputes

These Terms are governed by the laws of England and Wales, without removing any mandatory consumer protection that applies to you in your country of residence. Courts with jurisdiction under applicable law may hear disputes. We encourage you to contact support first so we can try to resolve concerns informally.

15. Contact

Questions about these Terms or the Service can be sent through our public contact form or emailed to support@caporacity.com.